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Problem |
Probable cause |
Solution |
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License key does not work. |
You may be trying to use the Projetex Workstation key to register the Projetex Server. |
The license contains two separate key sequences. Ensure that you use the Projetex Workstation key to register the Projetex Workstation. |
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Connection to Projetex Server cannot be established. |
The Projetex Server host computer's name was specified incorrectly. |
In the Projetex Workstation login window, click the Server button. Enter the correct network name or address of the Projetex Server host computer. Click the Test Connection button. If the connection test fails, click the Browse button to see the entire network tree, or try pinging the Projetex Server host computer through the Windows command prompt. |
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Firewall or anti-virus software may be interfering with Projetex Server operation. |
Try adding projetex.exe to the exceptions list on the Projetex Server host computer. |
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TCP port 211 may be closed on the Projetex Server or Projetex Workstation host computer. |
Ensure that TCP port 211 is open on the Projetex Server or Projetex Workstation host computer |
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Error when trying to save a document for printing. |
Smart tags of MS Word may be interfering with template variables. |
Try to disable all smart tags in MS Word. On the Tools menu, click AutoCorrect Options, and then click the Smart Tags tab. Click Remove Smart Tags, and then click Yes to confirm the deletion. |
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Database version error. |
The database may not have been updated during the Projetex Server and Projetex Workstation update. |
Run the Projetex Server Administrator, go to the Database tab. The current database version is displayed on the Database Version field. Click Run Update Script and select the update file which updates the current version to the next one. Repeat this for each update script until your database is updated to the latest version. For example, if your current version is 34 you need to select dbx33to34.ptu, if your current version is 32 you need to select dbx32to33.ptu and then dbx33to34.ptu. |
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The Projetex Workstation fails to connect to the Projetex Server with the following error message: Gateway not found. Be sure that Projetex Server is installed on 192.168.1.103. (Error Code: 10061). |
You have selected a computer without an installed Projetex Server, as a server.
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After the Projetex Workstation is launched, click the Server button and check whether the correct IP-address is entered. If the Projetex Workstation and Projetex Server are installed on the same computer, choose This PC. Then try to connect to the Projetex Server. |
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Projetex has not been installed properly or has been updated partially (i.e. only the Projetex Workstation has been updated). |
Re-install your copy of Projetex Workstation. For this, download the latest build of the program and install both the Projetex Server and the Projetex Workstation over the current copy of the program without uninstalling of it. |